The hidden cost of bad Wi-Fi in hospitality

Guests treat Wi-Fi as a basic utility

In a hotel, Wi-Fi has become a basic utility, much like electricity and water. Guests expect it to work in their room and in every other part of the building.

What it does to your reviews

Some guests who struggle with the Wi-Fi mention it in a review, where future guests will read it. Others say nothing and simply book somewhere else next time.

Common problems and how to fix them

1. Dead zones

Problem: The signal drops in bathrooms, in corners or on balconies. Solution: A proper site survey first, then business-grade access points placed where the survey shows they are needed.

2. Slow speeds

Problem: The network slows to a crawl when the hotel is full. Solution: Bandwidth management and load balancing, so that every guest gets a fair share of the connection.

3. Security risks

Problem: An open network can expose guest data. Solution: VLANs that keep guest traffic apart from the rest of your network, and client isolation, which stops one guest's device from reaching another's.

Conclusion

If Wi-Fi complaints turn up in your reviews, fixing the network removes one reason for guests to mark you down. Our IT & Wi-Fi service covers exactly this: a site survey, business-grade access points, and separate networks for guests and for payments.

Not sure whether your network is one of the problem cases? Go through the 5 signs your hotel needs a Wi-Fi upgrade, or get in touch and we'll take a look.