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Privacy policy

Last updated: October 24, 2026

1. Introduction

This Privacy Policy explains how FLUXIVE collects, uses, stores and protects your personal data when you visit our website or use our services. We value your privacy and process your data in accordance with the GDPR and applicable Belgian law.

2. Data controller

Fluxive is operated by Aman Yadav, registered in the Belgian Crossroads Bank for Enterprises under number 1029.968.269, trading under the name "Fluxive".

Registered office: Brusselstraat 90, 9400 Ninove, Belgium
Enterprise number (CBE): 1029.968.269
VAT: BE 1029.968.269
Contact: aman@fluxive.be

FLUXIVE is the data controller for the personal data collected through this website.

3. What data do we collect?

3.1 Data you provide directly

Through our contact form or direct email communication, we may process the following data:

  • Name
  • Email
  • Phone number (optional)
  • Company name (optional)
  • Selected service(s)
  • Message content

Depending on which form you use, we also process:

  • Newsletter: your email address.
  • Reviews: company name and the content of your review.
  • Idea submissions: your idea, and optionally a business name and email address.
  • Wi-Fi support: name, email, phone, company name, location and your message.
  • For contact, Wi-Fi and chat requests, we also keep your full IP address, your browser (user-agent) and the page you came from, for security and to prevent abuse.
  • Free checks on our site (email security, website and look-alike domains): we use the domain name or web address you enter only to run the check and do not keep it, nor the result. To prevent abuse, we temporarily record your IP address; those records are deleted automatically.
  • Chat assistant (Fluovi): your messages and the language of the chat, with a random chat number. Photos you add (max. 5 MB) go to the AI model so it can answer, but are not stored. If you leave a request in the chat, we also keep your name, email address, business, message, a short summary and the conversation.
  • AI website concept: the business name, sector, town and style you enter go to the AI model to make a first concept. We do not keep them; we only count the AI usage, without content.
  • Bot check: the forms and the chat use Cloudflare Turnstile. It reads technical data from your browser and device and your IP address to tell people from bots. It only runs when you send a form or chat message and is strictly necessary for that. After a successful check we set a cookie (fx_ts_pass) that is valid for 30 minutes.

3.2 Data collected automatically

When you visit our website, we may automatically collect certain technical data via cookies and similar technologies (see also our Cookie Policy):

  • IP address
  • Browser and device information
  • Visited pages and interactions
  • Timestamps and session duration

3.3 Public hotel reviews

We search the web for public reviews in which hotel guests mention the Wi-Fi, to find hotels that could use our Wi-Fi services. For each hotel we keep only whether we found a Wi-Fi complaint, the month of the review, the site it appeared on, a link to the hotel's page and a one-sentence summary in our own words. We never store reviewers' names or copied review text. We do this on the basis of our legitimate interest (Article 6.1(f) GDPR) and delete these notes after 12 months at most. You can object at any time via privacy@fluxive.be.

4. For what purposes do we use your data?

We process your personal data only for specific, explicit and legitimate purposes, including:

  • Responding to your questions and quote requests via the contact form.
  • Preparing and executing a collaboration or service agreement.
  • Improving our website, services and user experience.
  • Complying with legal obligations (invoicing, accounting, etc.).
  • Securing our systems and preventing misuse.

5. Legal basis for processing

Depending on the context, we process your data on one or more of the following legal bases:

  • Consent (Article 6.1(a) GDPR), for example for the newsletter, publishing your review, and analytics or marketing cookies.
  • Necessary for a contract, or for steps taken at your request before one (Article 6.1(b) GDPR), for example answering your quote request or a question about our services.
  • Legal obligation (Article 6.1(c) GDPR), e.g. accounting obligations.
  • Legitimate interest (Article 6.1(f) GDPR), such as answering general questions in forms and the chat, the free checks, the website concept tool, bot protection, improving our services and securing our systems.

6. With whom do we share your data?

We do not sell your personal data. We may share limited data with:

  • Microsoft 365 (Microsoft, EU) — our email service, where messages sent via our forms or email are received and handled.
  • Vercel (United States) — hosting of our website, and the AI Gateway that passes chat and concept-tool messages to the AI model. Processing may take place in the US under the EU Standard Contractual Clauses (SCCs).
  • Neon (database hosting, EU) — the database where form submissions and chat data are stored.
  • Vercel Web Analytics (Vercel) — cookieless website statistics, only if you consent to analytics cookies. No cookies are set and no personal data is stored.
  • Google (Google Ads) — conversion and advertising measurement, only if you consent to marketing cookies. Google acts as an independent controller for this data. Processed in the US under the EU–US Data Privacy Framework / SCCs.
  • Anthropic (United States) — the AI model (Claude) behind the chat assistant and the website concept tool. Your messages reach Anthropic through Vercel’s AI Gateway. Processing takes place in the US under the EU Standard Contractual Clauses (SCCs).
  • Meta (Meta Platforms Ireland) — the Meta pixel measures visits and contact requests from our Facebook and Instagram ads, only if you consent to marketing cookies. Fluxive and Meta are joint controllers for collecting and sending this data. Under our arrangement (Meta’s Controller Addendum, facebook.com/legal/controller_addendum), Fluxive informs you and asks your consent; Meta is responsible for what it does with the data afterwards and handles your rights for the data it stores. You can exercise your rights with either of us. Data may go to the US under the EU–US Data Privacy Framework / SCCs.
  • Cloudflare (United States) — Turnstile, the bot check on our forms and chat. It reads technical browser data and your IP address. Cloudflare also uses these signals as its own controller to improve its bot detection. Processing may take place in the US under the EU–US Data Privacy Framework / SCCs.
  • Calendly (United States) — our booking calendar. When you book a call, Calendly receives your name, email address, the chosen time and your answers. Processed in the US under the EU–US Data Privacy Framework, with SCCs as a fallback.
  • Professional advisors (accountant, legal counsel) where necessary.
  • Public authorities where legally required.

International transfers: where a processor or other recipient handles data outside the European Economic Area (for example Vercel, Anthropic, Cloudflare, Calendly, Google or Meta in the US), we rely on the EU–US Data Privacy Framework and/or the European Commission's Standard Contractual Clauses (SCCs) as an appropriate safeguard. Our database is located in the EU. You can ask for a copy of these safeguards at privacy@fluxive.be.

7. Data retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law (e.g. for accounting obligations).

  • Contact and Wi-Fi support requests: up to 24 months after the last contact.
  • Newsletter subscriptions: until you unsubscribe.
  • Reviews: until they are removed.
  • Chat conversations: 90 days, then deleted automatically, or straight away when you delete the chat yourself.
  • Requests you leave in the chat: up to 24 months after the last contact; the conversation attached to them is cleared after 90 days.
  • Idea submissions: up to 24 months.
  • Bookings in Calendly: up to 24 months after the call.
  • Chat assistant usage statistics (model and token count per conversation, without the content of your messages): 90 days, to keep track of costs.
  • Digital fingerprints (SHA-256) of the chat assistant’s answers, with the date and model, without the text, your conversation or your IP address: 90 days, or until you delete the chat. They are used only to check whether a text was written by the AI assistant (in support of the AI Act marking duty, art. 50(2)). Text you paste into that check is not stored.
  • Abuse protection (IP address, and a coded form of your email address to limit repeat confirmations): 24 hours.

8. Your rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to certain processing activities (such as direct marketing)
  • Right to withdraw your consent (for processing based on consent)

You can exercise these rights by contacting us at privacy@fluxive.be. We may ask you to confirm your identity.

You also have the right to lodge a complaint with the Belgian Data Protection Authority.

Belgian Data Protection Authority — Rue de la Presse 35 / Drukpersstraat 35, 1000 Brussels — www.dataprotectionauthority.be · contact@apd-gba.be

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no system is 100% secure. If you suspect misuse of your data, please contact us immediately.

10. Contact

If you have any questions about this Privacy Policy or how we process your personal data, you can contact us at:

FLUXIVE

Email: privacy@fluxive.be

Subject: Privacy Inquiry