AI chatbots and business automation, from customer service to the back office
AI chatbots and business automation built around how you work: internal apps (like a housekeeping tool), ordering and 'AI waiter' flows, and accounting and admin automation. Custom AI for hospitality and SMEs that takes repetitive work off your team.
Local · In writing in Dutch, French or English · All-in-one · Free intake
Local · In writing in Dutch, French or English · All-in-one · Free intake
Sample: AI chatbot
An assistant that answers 24/7
This is what a Fluxive chatbot looks like on your site: it answers questions about availability, opening hours and bookings, including at night. If a guest switches to Dutch or French, the bot switches too.
Build my chatbotIllustrative example. A real bot answers only from your own information.
Booking assistant
Online
If a guest writes in Dutch or French, the assistant answers in that language.
Sample: ordering by QR code
Guests order themselves, the order goes to the kitchen
The guest scans the QR code at the table and orders on their phone. The ticket shows up straight away on your kitchen or POS screen, with no paper slips and no back-and-forth.
Build my QR orderingIllustrative example. We tune it to your menu, POS and kitchen.
- 2Trappist beer
- 1Vol-au-ventno mushrooms
- 2×Trappist beer
- 1×Vol-au-vent→ no mushrooms
Served faster and less running around for your staff, even on a busy Saturday.
Our own software
Products we build ourselves
Besides the service work, we build our own software for hospitality. We give demos of our AI Waiter and of Fleur, our housekeeping app with AI photo inspection, by appointment.
AI Waiter
Demo by appointment
Guests scan a QR code, chat in their own language and order, with no app to install.
More about AI Waiter
- Scan, choose, order. No app to install.
- Speaks Dutch, French and English with your guests
- The order lands straight on the till and the kitchen printer
Fleur: housekeeping with AI
Demo by appointment
One board for your whole housekeeping team: room statuses in real time, with AI double-checking cleaning photos.
More about Fleur
- Real-time room board for reception and housekeeping
- Fleur Vision: AI reviews photos of every room
- Trilingual for international teams (NL/FR/EN)
What we automate for businesses
- Custom internal apps: e.g. a housekeeping app that makes a hotel's daily round run smoother. We are building one right now for a hotel in Bruges.
- Digital HACCP & checklist records: temperature and cleaning records kept in one place instead of on paper
- QR ordering for restaurants: guests order from their phone at the table and the order goes to the kitchen
- Accounting & admin automation: fewer manual steps for invoices, reminders, reports and other repetitive back-office tasks
- AI chatbots for hotels & restaurants: natural conversations that handle enquiries 24/7, even when you're closed
A good fit for
- Hotels and restaurants receiving high volumes of booking inquiries
- Service businesses that get the same questions repeatedly
- Companies that lose leads outside business hours
- Businesses wanting to scale customer service without hiring more staff
- Anyone spending 10+ hours/week on routine customer communication
It's late, you're closed, and three people have just sent the same kind of question: do you have availability on Friday, what are your rates, can I get a quote. By the time someone reads them the next morning, some have already booked elsewhere. Whether you run a restaurant, a shop, an agency or a dental practice, that gap between a customer's question and your answer costs you business.
We build AI and automation around how your business runs. That can be a chatbot that answers the parking, opening-hours and cancellation questions at 11pm in Dutch, French or English. It can be an internal app that makes a daily round run smoother: we are building one right now for a hotel's housekeeping team in Bruges, and the same idea fits any team with a repeatable routine. Or it can be automation that takes invoices, reminders and repeat admin off someone's desk in an office in Ghent or a practice in Aalst. We map your real workflow first, then build the piece that saves you the most time.
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See also: housekeeping software for hotels and website design.
What the AI Act asks
Your chatbot has to say it is an AI
Since 2 August 2026, article 50 of the EU AI Act applies. Anyone talking to an AI system must know it from the first message, in a clear way, unless it is obvious to an ordinary visitor. For a chatbot on your website, that means a visible notice at the start of the conversation.
European Commission, questions and answers on article 50 (updated 24 July 2026)This is an explanation, not legal advice.
How we build it
- The first message says the visitor is talking to an AI assistant.
- Questions the chatbot cannot answer go to a person.
- We set up the chatbot so it does not mention prices or promises that are not in your own information.
Links to your systems
Before we start, we check per project whether your site or chatbot can be linked to your till, booking system or accounting package. That depends on whether the supplier offers a link (an API), and what it costs.
How we work
1
Discovery session
We map how your customers reach you and where automation can help
2
Custom chatbot design
Built around your specific FAQs, booking process, and brand voice
3
Integration & testing
We connect what your systems allow and test it together with you
4
Training & optimization
We set the AI up for your specific situations
5
Ongoing improvement
Monthly reviews and updates based on real conversations
What you get
- A chatbot that answers your common questions from your own information, in Dutch, French and English
- Requests it cannot handle passed on to you, with the conversation attached
- Answers outside opening hours, clearly marked as coming from an AI assistant
- A monthly look at what visitors asked, so the answers keep improving
- Admin tasks automated one at a time, starting with the one that costs you the most hours
Get started
Custom quote, no obligation. First a free 30-minute online call, then we come on site if it's needed. You get a written price before any work.
Who comes to your place
Aman Yadav
Founder of Fluxive
You deal with the same person from the first appointment until after the handover, with no call centre in between. Conversations are in English.
- Brusselstraat 90
9400 Ninove - Company no. 1029.968.269
Check the public register - +32 472 92 57 41
Good to know
Frequently asked questions
What can a chatbot actually do for my hotel or restaurant?
A chatbot on your website can answer the questions you get asked all day, such as opening hours, the menu, parking, whether you allow dogs or a table for six, and it can point guests to your booking form. It works around the clock, so you still catch enquiries after you have gone home.
Will a chatbot replace my staff?
No. It handles the routine, repeat questions so your team is not stuck answering the same thing by phone and email all day. Specific requests and special cases go to a member of staff, so a guest with a real question reaches a person.
Can the chatbot connect to my booking system?
In many cases yes. We can link it to common booking and reservation tools so guests can start a booking or check availability in the chat, and we tell you honestly upfront if your specific system cannot be connected.
Is it hard to set up, and which languages does it speak?
You do not set it up, we do. We build it around your business, load in your own information and test it before it goes live. It can chat in Dutch, French and English so you can help Flemish, Walloon and international guests in their own language.
What happens when the chatbot doesn't know the answer?
It says so, instead of making something up. We build the chatbot on your own information (your menu, rooms, house rules) and when a question falls outside that, it points the guest to your contact form, email or phone. You review and test it with us before it ever talks to a real guest.
Is guest data handled safely and in line with GDPR?
Before a chatbot goes live, we agree with you in writing where conversations are stored and for how long. The chatbot also tells guests that it is an AI.
Can I see a chatbot working before I commit to anything?
Yes. There is a sample conversation on our website you can look at right now, and in a free, no-obligation intro call we show you what a chatbot tuned to your business would look like.
Beyond a chatbot, what else can you automate for my business?
Quite a lot of the repetitive admin: think confirmation and follow-up emails, review requests after a visit, retyping the same data between systems, or a simple internal tool that replaces an unmanageable spreadsheet. We start with the tasks that take up most of your team's hours.
Related reading
Digital HACCP and the registered cash register: less paperwork, ready for an inspection
Temperature logs on paper, a cash register you hope is compliant, and a stack of binders you dread when the FASFC food safety inspector walks in. Digitising your HACCP records and running a proper registered cash register cuts the admin and keeps you calm when the door opens.
Read moreWhat an AI chatbot can do for guest service
What an AI chatbot on a hotel website can do: answer routine questions after hours and hand the rest to your staff.
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